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Your Air Conditioner Dealer Meeting: What to Expect | West Coast | AC
West Coast Heating and Air Specials

Your HVAC Dealer Meeting: What to Expect

After 10 years, an AC Unit should be replaced for the following reasons:

  • Lack of Airflow
  • Costly Repairs
  • Warm Air Flowing through
  • Odd Smell
  • Noisy Unit

 
These are sure signs that you need a new AC unit in your home. Let West Coast set up your appointment and see how simple our process really can be.

Here is how we handle AC replacement appointments from beginning to end.
 

1. Set up Appointment

Here you have made the call, and one of our representatives makes an appointment for your free, at-home estimate with a comfort specialist. Our specialist will come to your property and assess the situation. We must come to your home for the estimate because then we can see everything that will be involved in the replacement. We also ask simple questions, i.e., what would you like done, to provide a more accurate estimate. Our specialists then observe, size the system, and makes sure the system you would like will work for your home.
 
You may be wondering why it says comfort specialist instead of “salesperson” and this is because we have professionals in the industry that learn and train according to industry practice. This means our goal isn’t to sell you a new unit but to inform you of options, then let you decide what would be best for you. Our specialists are here to guide our decision and answer any questions you may have.
 

2. Clarify and Make Decisions

This is where our specialists ask you questions to get a better understanding of what you need and what you want. We ask questions like:

  • What do you expect from your system?
  • What do you need?
  • What is your comfort level?
  • Are you looking for something more efficient?
  • Are you looking for a basic unit?

 
Our specialists like to ask these questions because our goal is to offer options and put these options on the table. When our team comes out, they come to educate. We believe that the more education you have about a product, the better decision you will make and the fewer problems you will see in the future.
 

3. Ready for installation

We reached the best part! Now we have the information to provide you with the best options, and you have the knowledge to provide us with your decision. See how this works? This turns into an installment appointment, where our team will make sure the time and day you choose are right for you and good for our technicians. We don’t do a same day for replacements because we are aware there are a lot of options. We also know that there is peak season to AC replacements. Some months we have to schedule a month out because of how busy we get. Other times we schedule 2-3 days out from installation day to go ahead.
 
There you have it! From the phone call to the install, West Coast is here every step of the way. Our experts and specialists are ready to replace your HVAC unit with something you want in your home.